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The problem of quality management is not what people don't know about it. The problem is what the think they do know.

— Philip B. Crosby

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More quotes by Philip B. Crosby

Quality management is a systematic way of guaranteeing that organized activities happen the way they are planned.

Quality is conformance to requirements - nothing more, nothing less.

Philip B. Crosby (1979)

Management has to get right in there and be active when it comes to quality.

Improving quality requires a culture change, not just a new diet.

Philip B. Crosby (1989)

In a true zero-defects approach, there are no unimportant items.

Philip B. Crosby (1989)

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Attribution

Quote text and notes from Wikiquote: Philip B. Crosby (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.