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Management has to get right in there and be active when it comes to quality.

— Philip B. Crosby

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More quotes by Philip B. Crosby

Quality management is a systematic way of guaranteeing that organized activities happen the way they are planned.

The problem of quality management is not what people don't know about it. The problem is what the think they do know.

Quality is conformance to requirements - nothing more, nothing less.

Philip B. Crosby (1979)

Improving quality requires a culture change, not just a new diet.

Philip B. Crosby (1989)

In a true zero-defects approach, there are no unimportant items.

Philip B. Crosby (1989)

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Attribution

Quote text and notes from Wikiquote: Philip B. Crosby (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.