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Change should be a friend. It should happen by plan, not by accident.

— Philip B. Crosby Philip B. Crosby (1995)

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More quotes by Philip B. Crosby

Quality management is a systematic way of guaranteeing that organized activities happen the way they are planned.

The problem of quality management is not what people don't know about it. The problem is what the think they do know.

Quality is conformance to requirements - nothing more, nothing less.

Philip B. Crosby (1979)

Management has to get right in there and be active when it comes to quality.

Improving quality requires a culture change, not just a new diet.

Philip B. Crosby (1989)

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Change based on principle is progress. Constant change without principle becomes chaos.

Dwight D. Eisenhower

To say that the future will be different from the present is, to scientists, hopelessly self-evident.

Robert F. Kennedy

He is no wise man that will quit a certainty for an uncertainty.

Samuel Johnson The Idler (1758)

Because things are the way they are, things will not stay the way they are. (Weil die Dinge sind, wie sie sind, werden die Dinge nicht so bleiben wie sie sind.)

Bertolt Brecht Dictionary of Contemporary Quotations (1976)

Attribution

Quote text and notes from Wikiquote: Philip B. Crosby (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.