Philip B. Crosby Quotes

1926–2001 United States

Philip Bayard "Phil" Crosby (June 18, 1926 – August 18, 2001) was an American businessman and author who contributed to management theory and quality management practices.

United States
Business theorists
Businesspeople
Engineers
Non-fiction authors

Random Philip B. Crosby quote

9 quotes

Quality management is a systematic way of guaranteeing that organized activities happen the way they are planned.

The problem of quality management is not what people don't know about it. The problem is what the think they do know.

Quality is conformance to requirements - nothing more, nothing less.

Philip B. Crosby (1979)

Management has to get right in there and be active when it comes to quality.

Improving quality requires a culture change, not just a new diet.

Philip B. Crosby (1989)

In a true zero-defects approach, there are no unimportant items.

Philip B. Crosby (1989)

Change should be a friend. It should happen by plan, not by accident.

Philip B. Crosby (1995)

A rule to live by: I won't use anything I can't explain in five minutes.

Tim Oberle (2013)

Most managers are so concerned with today, and with getting our own real and imagined problems settled, that we are incapable of planning corrective or positive actions more than a week or so ahead.

Attribution

Quotes and notes from Wikiquote: Philip B. Crosby (page history), available under CC BY-SA 4.0.