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Most managers are so concerned with today, and with getting our own real and imagined problems settled, that we are incapable of planning corrective or positive actions more than a week or so ahead.

— Philip B. Crosby

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Source and credibility

Wikiquote does not flag this quote as disputed or misattributed.

Source: Cited in: Joseph C. Fields. Total Quality for Schools: A Suggestion for American Education. 1993, p. 47
Source quality: Secondhand citation Quoted from another book or article rather than from the original.

More by Philip B. Crosby

In a true zero-defects approach, there are no unimportant items.

Philip B. Crosby (1989)

Change should be a friend. It should happen by plan, not by accident.

Philip B. Crosby (1995)

A rule to live by: I won't use anything I can't explain in five minutes.

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More quotes by Philip B. Crosby

Quality management is a systematic way of guaranteeing that organized activities happen the way they are planned.

The problem of quality management is not what people don't know about it. The problem is what the think they do know.

Quality is conformance to requirements - nothing more, nothing less.

Philip B. Crosby (1979)

Management has to get right in there and be active when it comes to quality.

Improving quality requires a culture change, not just a new diet.

Philip B. Crosby (1989)

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Attribution

Quote text and notes from Wikiquote: Philip B. Crosby (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.