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In a true zero-defects approach, there are no unimportant items.

— Philip B. Crosby Philip B. Crosby (1989)

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Source: Philip B. Crosby (1989), Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby, p. 9
Work: Philip B. Crosby, 1989
Source quality: Precise citation Points to a specific work with a page, chapter, date or similar locator, so you can look it up.

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Quality management is a systematic way of guaranteeing that organized activities happen the way they are planned.

The problem of quality management is not what people don't know about it. The problem is what the think they do know.

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Management has to get right in there and be active when it comes to quality.

Improving quality requires a culture change, not just a new diet.

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Quote text and notes from Wikiquote: Philip B. Crosby (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.