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Quotes from Lift Me UP! Service With A Smile — Ron Kaufman

born 1956

← All quotes by Ron Kaufman

13 quotes

Delighted customers are the only advertisement everyone believes.

Lift Me UP! Service With A Smile (2005)

The right measure is not how many customers you've got, but how closely you hold them.

Lift Me UP! Service With A Smile (2005)

The cutting edge of service is always being honed and polished.

Lift Me UP! Service With A Smile (2005)

If customers leave without a purchase, you have not failed. But if customers leave without a smile, you have.

Lift Me UP! Service With A Smile (2005)

Your product is a starting point. A loyal customer is the goal.

Lift Me UP! Service With A Smile (2005)

When a customer asks what no one else has ever asked, pay close attention.

Lift Me UP! Service With A Smile (2005)

Exceeding expectations is where satisfaction ends and loyalty begins.

Lift Me UP! Service With A Smile (2005)

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Lift Me UP! Service With A Smile (2005)

The shelter of excuses has a leaky roof.

Lift Me UP! Service With A Smile (2005)

If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.

Lift Me UP! Service With A Smile (2005)

Hearing what you've done right is valuable. Hearing what you've done wrong can be priceless.

Lift Me UP! Service With A Smile (2005)

Service does not exist at the expense of your profits. Profit exists because you made the investment in service.

Lift Me UP! Service With A Smile (2005)

You've got one mouth and two ears. There's a reason.

Lift Me UP! Service With A Smile (2005)

Attribution

Quotes and notes from Wikiquote: Ron Kaufman (page history), available under CC BY-SA 4.0.