Ron Kaufman Quotes

born 1956

Ron Kaufman (born 1956) is a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service.

Random Ron Kaufman quote

13 quotes

Delighted customers are the only advertisement everyone believes.

Lift Me UP! Service With A Smile (2005)

The right measure is not how many customers you've got, but how closely you hold them.

Lift Me UP! Service With A Smile (2005)

The cutting edge of service is always being honed and polished.

Lift Me UP! Service With A Smile (2005)

If customers leave without a purchase, you have not failed. But if customers leave without a smile, you have.

Lift Me UP! Service With A Smile (2005)

Your product is a starting point. A loyal customer is the goal.

Lift Me UP! Service With A Smile (2005)

When a customer asks what no one else has ever asked, pay close attention.

Lift Me UP! Service With A Smile (2005)

Exceeding expectations is where satisfaction ends and loyalty begins.

Lift Me UP! Service With A Smile (2005)

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Lift Me UP! Service With A Smile (2005)

The shelter of excuses has a leaky roof.

Lift Me UP! Service With A Smile (2005)

If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.

Lift Me UP! Service With A Smile (2005)

Hearing what you've done right is valuable. Hearing what you've done wrong can be priceless.

Lift Me UP! Service With A Smile (2005)

Service does not exist at the expense of your profits. Profit exists because you made the investment in service.

Lift Me UP! Service With A Smile (2005)

You've got one mouth and two ears. There's a reason.

Lift Me UP! Service With A Smile (2005)

Attribution

Quotes and notes from Wikiquote: Ron Kaufman (page history), available under CC BY-SA 4.0.