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Quotes from Philip B. Crosby — Philip B. Crosby

1926–2001 United States

← All quotes by Philip B. Crosby

4 quotes

Quality is conformance to requirements - nothing more, nothing less.

Philip B. Crosby (1979)

Improving quality requires a culture change, not just a new diet.

Philip B. Crosby (1989)

In a true zero-defects approach, there are no unimportant items.

Philip B. Crosby (1989)

Change should be a friend. It should happen by plan, not by accident.

Philip B. Crosby (1995)

Attribution

Quotes and notes from Wikiquote: Philip B. Crosby (page history), available under CC BY-SA 4.0.