22 quotes
We keep a change in place by helping to create a new, supportive, and sufficiently strong organizational culture.
The Heart of Change (2002)
Never underestimate the power of the mind to disempower.
The Heart of Change (2002)
Never underestimate the power of a good story.
The Heart of Change (2002)
Changing behavior is less a matter of giving people analysis to influence their thoughts than helping them to see a truth to influence their feelings.
The Heart of Change (2002)
A culture truly changes only when a new way of operating has been shown to succeed over some minimum period of time.
The Heart of Change (2002)
Valued achievements connect to people at a deeper level—and a deeper level can change behavior that is generally very difficult to change.
The Heart of Change (2002)
No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.
The Heart of Change (2002)
One of the most powerful forms of information is feedback on our own actions.
The Heart of Change (2002)
Motivation is not a thinking word; it’s a feeling word.
The Heart of Change (2002)
In a change effort, culture comes last, not first.
The Heart of Change (2002)
Our main finding, put simply, is that the central issue is never strategy, structure, culture, or systems.
The Heart of Change (2002)
Great vision communication usually means heartfelt messages are coming from real human beings.
The Heart of Change (2002)
Analytical tools have their limitations in a turbulent world. These tools work best when parameters are known, assumptions are minimal, and the future is not fuzzy.
The Heart of Change (2002)
Whenever smart and well-intentioned people avoid confronting obstacles, they disempower employees and undermine change.
Nothing undermines change more than behavior by important individuals that is inconsistent with the verbal communication.
Without conviction that you can make change happen, you will not act, even if you see the vision. Your feelings will hold you back.
The Heart of Change (2002)
The heart of change is in the emotions.
The Heart of Change (2002)
Good communication is not just data transfer. You need to show people something that addresses their anxieties, that accepts their anger, that is credible in a very gut-level sense, and that evokes faith in the vision.
The Heart of Change (2002)
In successful transformations, the president, division general manager, or department head plus another five, fifteen, or fifty people with a commitment to improved performance pull together as a team.
We see, we feel, we change.
The Heart of Change (2002)