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Good communication is not just data transfer. You need to show people something that addresses their anxieties, that accepts their anger, that is credible in a very gut-level sense, and that evokes faith in the vision.

— John Kotter The Heart of Change (2002)

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Communication

More quotes by John Kotter

We keep a change in place by helping to create a new, supportive, and sufficiently strong organizational culture.

The Heart of Change (2002)

Never underestimate the power of the mind to disempower.

The Heart of Change (2002)

Never underestimate the power of a good story.

The Heart of Change (2002)

Changing behavior is less a matter of giving people analysis to influence their thoughts than helping them to see a truth to influence their feelings.

The Heart of Change (2002)

A culture truly changes only when a new way of operating has been shown to succeed over some minimum period of time.

The Heart of Change (2002)

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An entire mythology is stored within our language.

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Blessed is the man who, having nothing to say, abstains from giving us wordy evidence of the fact.

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Just at the age 'twixt boy and youth,
When thought is speech, and speech is truth.

Walter Scott Marmion (1808)

Attribution

Quote text and notes from Wikiquote: John Kotter (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.