We keep a change in place by helping to create a new, supportive, and sufficiently strong organizational culture. The Heart of Change (2002)
Whenever smart and well-intentioned people avoid confronting obstacles, they disempower employees and undermine change.
Nothing undermines change more than behavior by important individuals that is inconsistent with the verbal communication.
Without conviction that you can make change happen, you will not act, even if you see the vision. Your feelings will hold you back. The Heart of Change (2002)