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Business process reengineering encompasses the envisioning of new work strategies, the actual process design activity, and the implementation of the change in all its complex technological, human, and organizational dimensions

— Thomas H. Davenport

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More quotes by Thomas H. Davenport

Knowledge workers have high degrees of expertise, education, or experience, and the primary purpose of their jobs involves the creation, distribution or application of knowledge.

Ultimately, knowledge worker performance comes down to the behaviors of individual knowledge workers.

Attention is focused mental engagement on a particular item of business. Items come into our awareness, we attend to a particular item, and then we decide whether to act.

Thomas H. Davenport and J.C. Beck (2001)

James March, a Stanford-based social scientist... is much more a gurus’ guru than a guru to the general public. He finished second on the gurus’ gurus list and 48th on the original list.

Companies should have well-defined procedures for dealing with the planned departure of a valued knowledge worker... Unfortunately, the evidence suggests that most firms are moving in the wrong direction on recruitment and retention issues.

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Quote text and notes from Wikiquote: Thomas H. Davenport (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.