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Knowledge workers have high degrees of expertise, education, or experience, and the primary purpose of their jobs involves the creation, distribution or application of knowledge.

— Thomas H. Davenport

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More quotes by Thomas H. Davenport

Ultimately, knowledge worker performance comes down to the behaviors of individual knowledge workers.

Attention is focused mental engagement on a particular item of business. Items come into our awareness, we attend to a particular item, and then we decide whether to act.

Thomas H. Davenport and J.C. Beck (2001)

James March, a Stanford-based social scientist... is much more a gurus’ guru than a guru to the general public. He finished second on the gurus’ gurus list and 48th on the original list.

Companies should have well-defined procedures for dealing with the planned departure of a valued knowledge worker... Unfortunately, the evidence suggests that most firms are moving in the wrong direction on recruitment and retention issues.

Peter Drucker wasn’t exaggerating when he noted that the fate of advanced economies depends on making knowledge workers more productive. There is no business or economic issue that is more important to our long-term competitiveness and standard of living.

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Attribution

Quote text and notes from Wikiquote: Thomas H. Davenport (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.