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Thomas H. Davenport Quotes
born 1954 United States
Thomas Hayes "Tom" Davenport, Jr. (born October 17, 1954) is an American organizational theorist, Professor in Information Technology and Management at Babson College, and consultant, who specialized in analytics, business process innovation and knowledge management.
United States Academics Business theorists Also known as: Thomas Davenport
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Knowledge workers have high degrees of expertise, education, or experience, and the primary purpose of their jobs involves the creation, distribution or application of knowledge.
Ultimately, knowledge worker performance comes down to the behaviors of individual knowledge workers.
Attention is focused mental engagement on a particular item of business. Items come into our awareness, we attend to a particular item, and then we decide whether to act.
Thomas H. Davenport and J.C. Beck (2001)
James March, a Stanford-based social scientist... is much more a gurus’ guru than a guru to the general public. He finished second on the gurus’ gurus list and 48th on the original list.
Companies should have well-defined procedures for dealing with the planned departure of a valued knowledge worker... Unfortunately, the evidence suggests that most firms are moving in the wrong direction on recruitment and retention issues.
Peter Drucker wasn’t exaggerating when he noted that the fate of advanced economies depends on making knowledge workers more productive. There is no business or economic issue that is more important to our long-term competitiveness and standard of living.
Business process reengineering encompasses the envisioning of new work strategies, the actual process design activity, and the implementation of the change in all its complex technological, human, and organizational dimensions