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The most general lesson to be learned from the more successful cases is that the change process goes through a series of phases that, in total, usually require a considerable length of time. Skipping steps creates only the illusion of speed and never produces satisfactory results.

— John Kotter

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More quotes by John Kotter

We keep a change in place by helping to create a new, supportive, and sufficiently strong organizational culture.

The Heart of Change (2002)

Never underestimate the power of the mind to disempower.

The Heart of Change (2002)

Never underestimate the power of a good story.

The Heart of Change (2002)

Changing behavior is less a matter of giving people analysis to influence their thoughts than helping them to see a truth to influence their feelings.

The Heart of Change (2002)

A culture truly changes only when a new way of operating has been shown to succeed over some minimum period of time.

The Heart of Change (2002)

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Attribution

Quote text and notes from Wikiquote: John Kotter (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.