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Organizations depend on a happy customer base for sustainable growth and long-term success.

— Justine Burns

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More quotes by Justine Burns

I am a behavioural economist, working on issues of identity, discrimination, trust, social cohesion and collective action.

I examine the impact of racial identity on behaviour in trust games played by White, Black and Coloured high school students in South Africa.

Setting goals and working toward them keep employees driven to succeed. Where possible, extend goal setting to customer-service by setting up a system of daily benchmarks or gamifying the process.

Treat your customers as an extension of your company

Hire for character, then focus on training

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We spend our lives fighting to get people very slightly more stupid than ourselves to accept truths that the great men have always known.

Doris Lessing The Golden Notebook (1962)

To rank the effort above the prize may be called love.

Confucius

Greatness by nature includes a power, but not a will to power.

Martin Buber Between Man and Man (1965)

The weak shows his strength and hides his weaknesses; the magnificent exhibits his weaknesses like ornaments.

Nassim Nicholas Taleb The Bed of Procrustes: Philosophical and Practical Aphorisms (2010)

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Quote text and notes from Wikiquote: Justine Burns (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.