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Setting goals and working toward them keep employees driven to succeed. Where possible, extend goal setting to customer-service by setting up a system of daily benchmarks or gamifying the process.

— Justine Burns

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More quotes by Justine Burns

Organizations depend on a happy customer base for sustainable growth and long-term success.

I am a behavioural economist, working on issues of identity, discrimination, trust, social cohesion and collective action.

I examine the impact of racial identity on behaviour in trust games played by White, Black and Coloured high school students in South Africa.

Treat your customers as an extension of your company

Hire for character, then focus on training

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Attribution

Quote text and notes from Wikiquote: Justine Burns (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.