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The structural viewpoint considers the roles people play, rather than the nature of the personalities in these roles. It deals with the structures in which roles are performed— the relationship of groups to each other, such as sales and production, and the degree of centralization or decentralization.

— Charles Perrow

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More quotes by Charles Perrow

Technology is a technique or complex of techniques employed to alter “materials” (human or nonhuman, mental or physical) in an anticipated manner.

For many purposes of organizational analysis technology might not be an independent variable but a dependent one.

Charles Perrow (1967)

People's attitudes are shaped at least as much by the organization in which they work as by their pre-existing attitudes.

The essence of the normal accident [is] the interaction of multiple failures that are not in a direct operational sequence.

Apparent leadership problems are often problems of organizational structure.

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Attribution

Quote text and notes from Wikiquote: Charles Perrow (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.