Notes from Wikiquote
the number of "exceptional cases" encountered in the work, or the degree to which these do not allow the creation of routinised work solutions. Such "exceptions" may be due to the nature of the raw material itself -- the objective degree of variation in it; but more frequently it is due to tile nature of the concepts and values applied to the "measurement" of that variation. As to organisations dealing with human beings - like schools - the extent to which individual pupils are treated as fitting within a small set of educable categories, or considered as unique individual personalities, is more a function of educational philosophy or ideology than any "objective" variation involved. At one extreme there are schools, for instance, where classifying their "raw material" into a small number of types, each of which is "schooled" differently, is a totally unproblematic process. The validity of the procedure is completely taken for granted. But at the other extreme are a small number of schools where the unique personality of each child is paid attention to, and such ways of "typing" pupils and assigning such pupil types to selected curricula are rejected as almost immoral. | The nature of the "search process" which is undertaken by the individual "worker" in deciding what process is applied to what type of material. (a) At one extreme such work process decisions are not left to the individual worker, the process being decided upon centrally and its application has become highly routinised. At this extreme the "search process" is conducted on a logical analytical basis, using "well understood" and widely accepted models of analysis agreed within the organisation. Here an unquestioned routinisation of the schooling process often occurs. (b) But at the other extreme, where each individual pupil is treated as a "special case", tile "search process" is one which draws on the residue of unanalysed experience, intuition or professional competence of workers (teachers), and dec