The genesis of reengineering lies in a phrase one of us coined in the late 1980s: “Automating a mess yields an automated mess.” Unless an organization reconceptualized its operations, overlaying new technology on these operations accomplished little.
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Today, that slogan has been updated: ““Putting a Web site in front of lousy business processes merely advertises how lousy they are.” In the absence of robust, reengineered processes, electronic commerce is a nightmare, not a dream.
Notes from Wikiquote
p. 7