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Reengineering cannot be planned meticulously and accomplished in small and cautious steps. It’s an all-or-nothing proposition with an uncertain result.

— Michael Hammer

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More quotes by Michael Hammer

To succeed at reengineering, you have to be a missionary, a motivator, and a leg breaker.

THIS BOOK is not about reengineering; it is about reengineering’s consequences, about its aftermath and its abiding legacy.

Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor but on end-to-end processes and the creation of value for the customer.

Reengineering is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance such as cost, quality, service and speed.

A business process is a collection of activities that takes one or more kinds of input and creates an output that is of value to the customer. A business process has a goal and is affected by events occurring in the external world or in other processes.

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Quote text and notes from Wikiquote: Michael Hammer (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.