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One should not label a firm as knowledge-intensive unless exceptional and valuable expertise dominates commonplace knowledge.

— William H. Starbuck

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More quotes by William H. Starbuck

Labeling a firm as knowledge-intensive implies that knowledge has more importance than other inputs.

A knowledge-intensive firm may not be information intensive... Knowledge is a stock of expertise, not a flow of information.

Simon (1950, 1952-3, 1952) was a leading proponent for the creation of “organization theory”, which he imagined as including scientific management, industrial engineering, industrial psychology, the psychology of small groups, human-resources management, and strategy.

and Philippe Baumard (2009)

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Quote text and notes from Wikiquote: William H. Starbuck (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.