When a client says, It's hard to say, he usually knows what's really going on but doesn't want to talk about it....I break through that reluctance by acting as if it wasn't there. 'Well, say it anyway. This is the place to say hard-to-say-things.

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Quote text and notes from Wikiquote: William Glasser (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.