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When I'm talking about reinventing the department store, I'm not talking about physical space, I'm talking about the holistic provision of services that a department store can provide.

— Paula Nickolds

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More quotes by Paula Nickolds

We do regular customer insight and we are seeing slightly more uncertainty in the way people are thinking about their personal finances.

Shops are not just a route to sell things, they are an invitation for customers to experience our brand, and what we stand for.

I've inherited a business in really good shape, but we need to change

It's a pretty volatile environment.

We are seeing input prices rising substantially, no doubt... but we don't yet know how much will be passed on.

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Quote text and notes from Wikiquote: Paula Nickolds (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.