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Shops are not just a route to sell things, they are an invitation for customers to experience our brand, and what we stand for.

— Paula Nickolds

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More quotes by Paula Nickolds

We do regular customer insight and we are seeing slightly more uncertainty in the way people are thinking about their personal finances.

I've inherited a business in really good shape, but we need to change

It's a pretty volatile environment.

When I'm talking about reinventing the department store, I'm not talking about physical space, I'm talking about the holistic provision of services that a department store can provide.

We are seeing input prices rising substantially, no doubt... but we don't yet know how much will be passed on.

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Quote text and notes from Wikiquote: Paula Nickolds (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.