Building the house of quality requires six basic steps

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Notes from Wikiquote

Identify customer attributes. | Identify technical features. | Relate the customer attributes to the technical features. | Conduct an evaluation of competing products. | Evaluate technical features and develop targets. | Determine which technical features to deploy in the production process.

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Quote text and notes from Wikiquote: James W. Dean Jr. (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.