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Quality means meeting customers' (agreed) requirements, formal and informal, at lowest cost, first time every time.

— Robert L. Flood Robert L. Flood (1993)

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More quotes by Robert L. Flood

Positivism : knowledge is hard, real, and capable of being transmitted in a tangible form.

Dealing with Complexity (1988)

In the modern systems approach, the concept "system" is used not to refer to things in the world but to a particular way of organising our thoughts about the world.

Creative Problem Solving (1991)

In general, we seem to associate complexity with anything we find difficult to understand.

Robert L. Flood (1987)

So far it has been ascertained that a root definition is a core description of purposeful activity taken from a specific point of view.

Dealing with Complexity (1988)

An example from soft systems thinking is Checkland's appreciation of soft systems methodology. He wants to introduce hard systems approaches to deal with hard problems only after and through a soft systems analysis.

Robert L. Flood (1993)

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Quote text and notes from Wikiquote: Robert L. Flood (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.