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A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.

— W. Edwards Deming The New Economics for Industry, Government, Education (1993)

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Leadership

More quotes by W. Edwards Deming

Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.

Out Of The Crisis (1982)

Quality comes not from inspection, but from improvement of the production process.

Out Of The Crisis (1982)

Uncontrolled variation is the enemy of quality.

to Edward Deming (1980)

It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth.

Without data, you're just another person with an opinion.

All W. Edwards Deming quotes →

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Wars may be fought with weapons, but they are won by men. It is the spirit of the men who follow and of the man who leads that gains the victory.

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Never tell people how to do things. Tell them what to do, and they will surprise you with their ingenuity.

George S. Patton War As I Knew It (1947)

Attribution

Quote text and notes from Wikiquote: W. Edwards Deming (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.