The 14 points [for quality control] apply anywhere, to small organizations as well as to large ones...

Create constancy of purpose toward improvement of product and service, with a plan to become competitive and to stay in business. Decide whom top management is responsible to. | Adopt the new philosophy. We are in a new economic age. We can no longer live with commonly accepted levels of delays, mistakes, defective materials, and defective workmanship. | Cease dependence on mass inspection. Require, instead, statistical evidence that quality is built in, to eliminate need for inspection on a mass basis. Purchasing managers have a new job, and must learn it. | End the practice of awarding business on the basis of price tag. Instead, depend on meaningful measures of quality... | Find problems. It is management's job to work continually on the system (design, incoming materials, composition of material, maintenance, improvement of machine, training, supervision, retraining). | Institute modern methods of training on the job. | Institute modern methods of supervision of production workers... | Drive out fear, so that everyone may work effectively for the company. | Break down barriers between departments... | Eliminate numerical goals, posters, And slogans for the work force, asking for new levels of productivity without providing methods. | Eliminate work standards that prescribe numerical quotas. | Remove barriers that stand between the hourly worker and his right to pride of workmanship. | Institute a vigorous program of education and retraining. | Create a structure in top management that will push every day on the above 13 points | Point 10 of 14 has been rephrased to | Eliminate slogans, exhortations, and targets for the workforce asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the workforce. | Cited in: Morgen Witzel (2005). Encyclopedia of History of American Management. p. 114