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The operative goals will be shaped by the dominant group, reflecting the imperatives of the particular task area that is most critical, their own background characteristics (distinctive perspectives based upon their training, career lines, and areas of competence) and the unofficial uses to which they put the organization for their own needs.

— Charles Perrow

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Technology is a technique or complex of techniques employed to alter “materials” (human or nonhuman, mental or physical) in an anticipated manner.

For many purposes of organizational analysis technology might not be an independent variable but a dependent one.

Charles Perrow (1967)

People's attitudes are shaped at least as much by the organization in which they work as by their pre-existing attitudes.

The essence of the normal accident [is] the interaction of multiple failures that are not in a direct operational sequence.

Apparent leadership problems are often problems of organizational structure.

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Quote text and notes from Wikiquote: Charles Perrow (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.