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Shoji Shiba Quotes

born 1933 Japan

Shoji Shiba (11 January 1933) is a Japanese business theorist, Professor Emeritus of University of Tsukuba in Japan, and an international expert in Total Quality Management (TQM) and Breakthrough Management. He won the Deming Prize in 2002.

Japan
Business theorists

Also known as: Shōji Shiba

Random Shoji Shiba quote

1 quote

TQM is focused on everyone's satisfaction. TQM is an unyielding, continuing, improving effort by everyone in the company to understand, meet, and exceed the expectations of customers. TQM is not just a quality control program.

Attribution

Quotes and notes from Wikiquote: Shoji Shiba (page history), available under CC BY-SA 4.0.