Notes from Wikiquote
Clearly defined ideals: the organization must know what its goals are, what it stands for, and its relationship with society. | Common sense: the organization must be practical in its methods and outlook. | Competent counsel: the organisation should seek wise advice, turning to external experts if it lacks the necessary staff expertise. | Discipline: not so much top—down discipline as internal discipline and self-discipline,with workers conforming willingly and readily to the systems in place. | The fair deal: workers should be treated fairly at all times, to encourage their participation in the efficiency movement. | Reliable, immediate and adequate records: measurement over time is important in determining if efficiency has been achieved. | Despatching: workflow must be scheduled in such a way that processes move smoothly. | Standards and schedules: the establishment of these is, as discussed above, fundamental to the achievement of efficiency. | Standardized conditions workplace conditions should be standardized according to natural scientific precepts, and should evolve as new knowledge becomes available. | Standardised operations: likewise, operations should follow scientific principles, particularly in terms of planning and work methods. | Written instructions: all standards should be recorded in the form of written instructions to workers and foremen, which detail not only the standards themselves but the methods of compliance. | Efficiency reward: if workers achieve efficiency, then they should be duly rewarded.