... what is there in the subject of psychology to demand the attention of the manager?

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Source, in full

Psychology, in the popular phrase, is " the study of the mind." It has for years been included in the training of all teachers, and has been one of the first steps for the student of philosophy; but it has not, usually, been included among the studies of the young scientific or engineering student, or of any students in other lines than Philosophy and Education. This, not because its value as a " culture subject " was not understood, but because the course of the average student is so crowded with technical preparation necessary to his life work, and because the practical value of psychology has not been recognized. It is well recognized that the teacher must understand the working of the mind in order best to impart his information in that way that will enable the student to grasp it most readily. It was not recognized that every man going out into the world needs all the knowledge that he can get as to the working of the human mind in order not only to give but to receive information

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p. 1-2

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Quote text and notes from Wikiquote: Lillian Gilbreth (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.