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“I think HMRC is quite disadvantaged because we don’t have a choice about who we serve. We have to serve 30 million taxpayers and that’s what makes us different from private businesses.”

— Lesley Strathie

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More quotes by Lesley Strathie

“Be glad for what you have, not sad for what you have not.”

"We serve everybody. We don't have a choice about who we serve."

“HMRC and I personally regret any anxiety that customers have suffered, and I will come to each of the points that you have made in terms of how many people have the right code and paid the right amount of tax in the totality of the system.”

“Our staff are our greatest asset, and we need to be open and honest and really listen to their views on how we can succeed. Staff management is the most challenging task facing the civil service at present.”

“The key big building blocks for this include the reconciliation exercise that we are going through at the moment, which was well covered in the media, where we have many more people getting refunds of tax overpaid than we have, demonstrating a commitment to fairness alongside enforcement.”

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Attribution

Quote text and notes from Wikiquote: Lesley Strathie (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.