The more you hardwire a company on total quality management, [the more] it is going to hurt breakthrough innovation... The mindset that is needed, the capabilities that are needed, the metrics that are needed, the whole culture that is needed for discontinuous innovation, are fundamentally different.

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Quote text and notes from Wikiquote: Vijay Govindarajan (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.