Too many officials still see the public as something to control, not citizens to inform. And this matters. When establishment institutions refuse to listen or explain, they create a vacuum that opportunistic populists are eager to fill. People may not like the solutions these actors offer, but they do like being heard.

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Quote text and notes from Wikiquote: Heather Brooke (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.