The numbers were too great for HiberTech to hide what had happened. As it was, well-engineered corporate surprise, orchestrated bafflement, faux delight, suitable soul-searching and feigned contrition won the day.

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Quote text and notes from Wikiquote: Jasper Fforde (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.