This is Britain's premier railway and there is a lot of pride in it among staff and passengers. What we are doing is trying to put some pride back in the railway. It is a company that has failed twice, and that inevitably has an impact on the service.

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Quote text and notes from Wikiquote: Elaine Holt (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.