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A service starts with the satisfaction and needs of its users in mind and is deﬁned by those two things. Spending core resources and time repeatedly on the optimisation of the obvious characteristics is basically the mania of novice internet entrepreneurs.

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More quotes by Ma Huateng

Wealth won’t give you satisfaction, creating a good product that’s well received by users is what matters most.

But copying others can't make you great. So the key is how to localize a great idea and create domestic innovation.

Technology is a capability. To be good is a choice. Over the past 23 years, Tencent has managed to come this far because society and our country have provided support that allowed Tencent to continuously grow.

Education and health care are not only commercial services, but also public and universal ones. So on top of commerce, what can we do to play our role? What can we do in terms of pension and health in an ageing society?

We feel that users have more expectations. Concerning antitrust, privacy protections, the prevention of big data price discrimination, and so on, we, as users, share these concerns. For instance, with our gaming business, we know there are a lot of doubts.

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Quote text and notes from Wikiquote: Ma Huateng (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.