Today, organizations are competing in complex environments so that an accurate understanding of their goals and the methods for attaining those goals is vital. The Balanced Scorecard translates an organization’s mission and strategy into a comprehensive set of performance measures that provides the framework for a strategic measurement and management system.

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Quote text and notes from Wikiquote: David P. Norton (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.