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[Task uncertainty is] the difference between the amount of information required to perform the task and the amount of information already possessed by the organisation.

— Jay R. Galbraith

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More quotes by Jay R. Galbraith

There is no one best way to organize... Any way of organizing is not equally effective.

If management can identify the negatives of its preferred option, the other policies around the star model can be designed to counter the negatives while achieving the positives.

Jay R. Galbraith (2002)

The greater the task uncertainty, the greater the amount of information that must be processed among decision makers during task execution in order to achieve a given level of performance.

Organization design is conceived to be a decision process to bring about a coherence between the goals or purposes for which the organization exists, the patterns of division of labor and interunit coordination and the people who will do the work.

Jay R. Galbraith (1977)

Organizations make two responses to deal with the behavior control problem. The first change involves the substitution of craft or professional training of the work force for the detailed centralized programming of the work processes.

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Quote text and notes from Wikiquote: Jay R. Galbraith (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.