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The well-served customer...is an appreciating asset. Every small act on her or his behalf ups the odds of repeat business, add-on business, and priceless word-of-mouth referral.

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More quotes by Tom Peters

EXCELLENCE in <140 Characters: Cherish your people, cuddle your customers, wander around, “try it” beats “talk about it,” Excellence or else, tell the truth.

If not excellence, what? If not excellence now, when?

The Little Big Things: 163 Ways To Pursue Excellence (2010)

No such thing as a 'non-leader.' Every day offers every one of us scads of leadership opportunities.

Punctuality at meetings influences culture of punctuality, i.e., promise-keeping in general, on-time deliveries, etc.

Without exception, the dominance and coherence of culture proved to be an essential quality of the excellent companies.

In Search of Excellence (1982)

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Quote text and notes from Wikiquote: Tom Peters (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.