Most people are indifferent, unless their self-interest is at stake. Then there are the chronic complainers. [...] Fortunately, there are those in every organization, few but invaluable, who know their responsibilities and seem to thrive on meeting them. They get things done. These are the ones we all rely upon, the people who take care of the rest of us, quiet leaders.

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Quote text and notes from Wikiquote: Robin Wall Kimmerer (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.