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Our customer service consists of three things that people really want: a cheap flight, an on-time flight, and we promise not to lose your bags in between.

— Michael O'Leary

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More quotes by Michael O'Leary

There will never be a shortage of people who get paid 150,000 bucks a year to work about 18 hours a week.

We charge for checked-in bags not because we want your money, we just don't want your bloody checked-in bag!

Human factors are always very important to us. I'm often asked at these kind of lectures, 'How do you motivate your people?' And I think fear works great.

I'm not a cloud bunny or an aerosexual. I don't like aeroplanes.

This is not the bloody potato famine. We're sending people abroad now for a couple of years. These kids will get good experience and they will come back!

Newsnight Interview (2011)

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Attribution

Quote text and notes from Wikiquote: Michael O'Leary (page history), available under CC BY-SA 4.0. Source quality and labels are our own summary of what Wikiquote records.