It is partly because we are so willing to blame others for their mistakes that we are so keen to conceal our own. Black Box Thinking (2015)
Learning from failure has the status of a cliché. But it turns out that, for reasons both prosaic and profound, a failure to learn from mistakes has been one of the single greatest obstacles to human progress. Black Box Thinking (2015)
Most closed loops exist because people deny failure or try to spin it. With pseudosciences the problem is more structural. They have been designed, wittingly or otherwise, to make failure impossible. That is why, to their adherents, they are so mesmerizing. They are compatible with everything that happens. But that also means they cannot learn from anything. Black Box Thinking (2015)