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Quotes from p. 43; cited in: Colin Combe — Lyndall Urwick

1891–1983 England

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There is nothing which rots morale more quickly and more completely than poor communication and indecisiveness - the feeling that those in authority do not know their own minds. And there is no condition which more quickly produces a sense of indecision among subordinates or more effectively hampers communication than being responsible to a superior who has too wide a span of control.

p. 43; cited in: Colin Combe (2014)

Attribution

Quotes and notes from Wikiquote: Lyndall Urwick (page history), available under CC BY-SA 4.0.