I’m Head of Customer Services and am responsible for the customer service team and all interactions between Passenger and customers.
I’m also proud of our team and their growth, having played a part in their progression as a manager. It’s very rewarding to help people achieve their career objectives.
My mission is to continue to make sure the product offer is right for the high street retailer’s customers, and not “look over her shoulders” at what competitors are doing.
I did plan my move to digital as I thought it would offer me more longevity, but my career was never plotted out from start to finish.
I oversee any new customers at any level during the onboarding process – we run a very busy help desk for Premium account holders and end-users for myTrip.