6 quotes
Before you charge in to make things better, pay attention to the value of what's already there.
Dancing with Systems: What to do when systems resist change (2001)
Pay attention to what is important, not just what is quantifiable.
Dancing with Systems: What to do when systems resist change (2001)
Starting with the behavior of the system forces you to focus on facts, not theories. It keeps you from falling too quickly into your own beliefs or misconceptions, or those of others.
Dancing with Systems: What to do when systems resist change (2001)
If I could, I would add an Eleventh Commandment: Thou shalt not distort, delay, or sequester information.
Dancing with Systems: What to do when systems resist change (2001)
Expand the boundary of caring.
Dancing with Systems: What to do when systems resist change (2001)
Pretending you're in control even when you aren't is a recipe not only for mistakes, but for not learning from mistakes. What's appropriate when you're learning is small steps, constant monitoring, and a willingness to change course as you find out more about where it's leading.
Dancing with Systems: What to do when systems resist change (2001)