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Armand V. Feigenbaum Quotes

1922–2014 United States

Armand Vallin Feigenbaum (April 6, 1922 – November 13, 2014) was an American businessman, management consultant, and quality control expert. He started his career as manager at General Electric (GE) in Schenectady, New York, where he worked in quality control.

United States
Business theorists
Businesspeople

Random Armand V. Feigenbaum quote

5 quotes

Product quality can then be defined as: The composite product characteristics of engineering and manufacturing that determine the degree to which the product, in use, will meet the expectations of the customer.

In the phrase, "quality control" the word control represents a management tool with four steps

Product and service quality can be defined as the total composite product and service characteristics of marketing, engineering, manufacturing, and maintenance through which the product and service in use will meet the expectations of the customer.

Quality control may be defined as

In the phrase "quality control" the word quality does not have the popular meaning of "best" in any absolute sense. It means "best for certain customer conditions." These conditions are (a) the actual use and (b) the selling price of the product. Product quality cannot be thought of apart from product cost.

Attribution

Quotes and notes from Wikiquote: Armand V. Feigenbaum (page history), available under CC BY-SA 4.0.